Customer experience

Track late orders across 3PLs & carriers

Problem

If a customer order is late, they often appreciate when support team proactively reaches out to inform them about the delay. However, consumer brands with high volume of orders can often fall behind in providing such personalized support.

Solution

With Narrative, create a workflow to consolidate and track orders across your 3PL and carriers. Easily triage those orders, assign them to your internal team who can reach out to customers to share the next steps about their orders.

Pull active orders from your OMS.
1
Keep active shipments from Easypost.
2
Calculate orders which are late by more than 24hrs.
3
Calculate shipments that are late for each service level.
4
Combine the late orders and shipments and assign owners responsible for them.
5
Automatically send email to notify owners to take actions.
6

FAQs

What is Narrative?

Narrative is an AI powered automation tool for operations teams.

- Are you manually pulling together data from different spreadsheets, documents or emails?
- Do you spend hours combining, cleaning and transforming that data before it's ready to generate insights?
- Is this process something you find yourself repeating every day or every week?

If yes, then Narrative can help you create automated processes and save time.

My processes are not documented. Can you help?

Absolutely! In fact, most companies don't have well documented processes. Therefore, we setup regular meetings with all our customers to learn about their processes, document them and work together to build the workflows in Narrative.

How will you keep my data secure?

At Narrative, we take data security very seriously. Your data is kept secure through advanced encryption, secure data storage in AWS and regular security audits. We don't use your data to train our AI models and any business information you share with us is treated with full confidentiality.

How much does Narrative cost?

We charge a monthly fees for the software. However, the pricing depends on the complexity of the workflows. Please reach out to discuss your processes and we will share a custom quote with you.

Get up and running in a day!

Our founders will connect all your data, setup your processes and create custom dashboards for you — no engineers, no IT tickets, no extra cost.

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